Front Office Manager Full Time

We have an opportunity for an enthusiastic Front Office Manager to join the Traders Hotel family. The selected candidate shall be the face of the hotel with a pleasing personality to welcome, assist, and ensure guest experience are cared for.

What are we looking for?

• Degree from an accredited university in Hotel Management, Hospitality, Business Administration, or related field
• Solid business / financial acumen with good understanding of luxury hotel operations
• Good understanding of Property Management System
• Act as a role model in delivering elegant and understated service with sophistication
• Demonstrate leadership qualities to build strong employee engagement
• Strong interpersonal skills and attention to detail
• Good communicator with fluency in English.
• Proven organizational skills, able to set and meet deadlines with quality results.
• Good understanding of budgeting, forecasting, expenses control
• Executive presence – self-assured exuding quiet confidence and humility
• Lives and breathes the Shangri-La values.

What will you do?

• Ensure all interactions with guests are handled professionally
• Maintain complete knowledge of all hotel features, services, policies and procedures
• Tour hotel daily; audit staff adherence to Shangri-La service standards in all phases of service and job functions; follow up with designated employees where needed
• Review departmental/divisional profits, payroll expenses, rooms’ expenses, cost per occupied room, previous day’s occupancy and room revenues
• Conduct daily briefings, review all information pertinent to the day’s business
• Conduct weekly meetings with departmental managers and review all information pertinent to the week’s business
• Observe and review guest feedback / comments and confer frequently with staff to ensure guest needs are being met
• Monitor and handle guest complaints in an expedient and effective manner
• Prepare monthly, quarterly and yearly Rooms Division financial forecasts
• Prepare annual capital expenditures report
• Work with appropriate departments in setting future rates and special packages
• Assist with facilitation of all quality auditing processes
• Mentor and train appropriate employees for upward growth
• Acts as Brand Ambassador with all our key contacts, regular guests and maximizes guest engagement and drives a culture of guest relations with her teams.