Guest Services Executive Full Time

About the Job:

As Guest Services Executive – Front Office the candidate will be responsible to provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service




Your key responsibilities will include:

• Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
• Courteously answer all incoming phone calls in a professional and friendly manner.
• Answer all email queries in a professional manner, following standard turnaround time and email etiquettes.
• Accurately and professionally communicate rates associated with facilities, products, and services from respective domain (spa & health club for membership etc., front office for rooms etc. & experience team for tours etc.), utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
• Maintain Knowledge in all aspects of facilities, products, and services, associated program, and reservations for respective domain (Spa, Health Club, Front Office & Experience Team).
• Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent travelers.
• Greet and serve guests in person or by phone and assist them with bookings and enquiries.
• Greet and serve guests while arriving or departing, provide orientation to facilities etc.
• Managing payments via cash, credit, or debit cards.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.

The ideal candidate for this position will have the following experience and qualifications:

• Up to 2 years of experience, preferably with an international hospitality company
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone
• Proficient in English (Read/Write/Speak – Essential)
• Knowledge of additional language (Desired)