Call Centre Agent Full Time

We are looking for an experienced Call Centre Agent to join our dubizzle pro motors team in Dubai. You will handle high volumes of inbound calls and outbound calls whilst working closely with the field sales team..

In this role, you will:

• Handle high volumes of inbound calls and enquiries from numerous channels
• Meet our customer SLA’s to ensure customer satisfaction
• Deal with outbound calls to target potential customers and be required to meet conversion quotas and KPIs
• Handle calendar appointments for the field sales team
• Manage and handle customer complaints, escalating to the relevant stakeholders and ensuring accurate reporting
• Handle customer enquiries and emails

Requirements

• A minimum of 12 months experience working in a call center/telesales role
• Experience in a fast-paced role requiring continuous multitasking (you will handle a constant stream of inbound calls whilst also answering customer emails) ream of inbound calls while also having to answer client WhatsApp messages)
• Flexible with working hours
• Available 6 days a week and potentially Fridays
• Hard working, willing to go above and beyond to deliver

Benefits

• A fast paced, high performing team
• Multicultural environment with over 50 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development