Job Description

Provide technical support and troubleshooting for computer hardware, software, and network issues.

Install and configure computer systems, printers, and peripheral devices.
Respond to IT helpdesk tickets and resolve issues in a timely manner.
Assist users with software applications and provide training when necessary.
Document and track all support activities and resolutions.
Collaborate with other IT team members to resolve complex technical issues.
Stay up-to-date with technological advancements and industry best practices.
Maintain inventory of hardware and software assets.
Ensure data security and backup procedures are followed.
Provide excellent customer service and maintain a positive and professional attitude.

Desired Candidate Profile

Bachelor’s degree in Computer Science or related field.
Relevant industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA).
Minimum of 2 years of experience in an IT helpdesk or technical support role.
Experience working in a fast-paced and deadline-driven environment.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and prioritize tasks effectively.
Attention to detail and strong organizational skills.
Proficiency in troubleshooting hardware, software, and network issues.
Ability to adapt to new technologies and learn quickly.

IT Helpdesk Full Time NEW

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