Sales Manager Full Time NEW

KEY ROLES & RESPONSIBILITIES

• To assist the Director of Sales & Marketing in the preparation of the yearly revenue & expense budget.






• To actively lead the Corporate segment’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.
• To assist the DOSM and DRM with accuracy of revenue forecasting with most updated segments and market information.
• Responsible for Room Sales of managed accounts in Corporate segment including individual.

Administrative

• To actively contribute to the Department’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.
• To prepare accurate administration reports such as sales call schedules, sales call reports, month-end and other reports are submitted on time to the Director of Sales & Marketing.

Operational

• To manage Consortia, Government, Volume and Preferred accounts within the Corporate segment ensuring targets are met.
• To conduct sales calls with the team.
• To respond to all inquiries within 24 hours.
• To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.
• To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them.
• To follow up on lost business and bring information about them to the knowledge of the department superior.
• To negotiate with all customers and send out offers/contracts regarding individual and group business.
• To contribute to following the conversion ratio of the Group Department.
• To be aware of all market trends and share it to team so that a collective action can be implemented.
• To plan and arrange business trips to expand market awareness of the brand in key source markets.
• To attend international and local trade shows, roadshows and business trips to build and maintain strong relationship with clients.
• To consistently interact with key clients focusing on high profile guests.
• To maintain an efficient customer database system (OPERA), this is essential in generating sales activities report.
• To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.
• To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel.
• To assist Credit Department in following up all outstanding balances of accounts in a timely manner.
• To come prepared on weekly Sales and Revenue meetings
• To build and maintain good relations with all Accor Regional and Global Sales Offices.
• To be aware of all fire, health, safety, emergency and security procedures in the hotel.
• To keep the DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time.
• To adhere to the Department and Hotel’s standard operating procedures (SOP’s)
• To ensure strict confidentiality of information in the Department and Hotel.
• To carry out duties, projects and other assignments as required by DOSM.

Qualifications

PERSONAL ATTRIBUTES

• Excellent understanding of luxury market
• Excellent understanding of all hotel departments
• Professional sales and presentation skills
• Knowledge of basic accounting, math skills and analytical capabilities required.
• Extensive knowledge of sales skills and revenue management
• Ability to assess/evaluate employee’s performance fairly.
• Must have strong interpersonal skills with attention to details
• Strong written and verbal communication skills
• A leader with a positive attitude
• Strategic thinking combined with the ability to move strategy to action
• Problem solving skills
• Managerial / Leadership skills
• Self-motivated, creative and confident, with a highly energetic personality
• Creative, independent, and manages stress gracefully
• Ability to meet deadlines consistently
• Pro-active and taking initiative
• Must be organized and ability to work and follow systems and procedures
• Must be adaptable to change of strategy, ideas, systems etc.
• Must be guest service oriented
• Proficiency in organizational planning with the ability to multi-task
• Ability to meet deadlines consistently
• Pro-active, takes initiative and independent
• Well-organized & ability to work and follow systems and procedures
• Guest service oriented
• Efficient multi-tasker

Experience & Qualifications

• Minimum 3 years experience in a sales position, preferably at an international 5 star hotel
• Degree/Diploma in Hotel Management / Business Administration
• Strong knowledge of Opera & Microsoft Office
• Understands the local culture and have worked in the region
• Fluency in English, written and spoken, is preferred