Service Sales Support Specialist Full Time

Your role and responsibilities

In this role, you will have the opportunity to collaborate in conjunction with the Sales organization and customers throughout the proposal process by preparing technical descriptions of the applied products and technology.




Each day, you will determine costs, prepare final documentation, and serve as a key technical resource in the assigned area. You will also showcase your expertise by performing lost proposal analysis, identifying potential cause, and recommending future actions.

• Supports the local MOSE Sales organization and customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers related to motors and drives service portfolio.
• Prepares and supports in the preparation of technical and commercial offers based on customer specification requirements, local business and feeder factory indications, and Sales organization directives.
• Analyzes customer needs and competitor offers through information from general market and the Sales organization
• Performs lost proposal analysis, identifies potential cause, and recommends future actions in cooperation with Sales team and local business to obtain better future results.
• Defines cost for the proposed solution and communicates it to the Sales organization.
• Independent product selection and knowhow of complete motor & drives service offerings and knowhow on various selection tools.
• Be go-to person for service sales for technically complex cases and larger projects where product management expertise is required.
• Support sales in defining suitable and customized service contract portfolio offerings through- Replacements, advance services, Spares parts & digiatl offerings.
• Preparation of marketing material for digital offerings and value proposition
• Ensure complete and timely quotes. Average response time for offers shall not exceed 2 days
• Ensure we have professional templates and implement a consistent offering touch and feel to the customer motion service as a whole.
• Updating databases- (Customer, Supplier, Risk Review, ABB install base tools)
• Co-ordinate with service team to ensure ontime order booking, time sheet entry and revenues
• Co-ordinate with Service partners for training, price list, offers and orders.
• Participate in conferences, workshops, lunch and learn sessions and conduct training sessions for customers and key stakeholders

Qualifications For The Role

• 5+ years of experience
• Comprehensive technical understanding of a) Low Voltage Motors & Drives, b) Medium Voltage Motors & Drives – for ABB and competitors to support highly competitive and complex 3rd party replacement business
• Understanding of commercial terms and conditions – defend and negotiate profitable and risk-free contracts as per ABB guidelines
• Good team player.
• ABB Factory tools – MotSize, Drive Size, Cuusamo, DIB, BOL, Drive smart etc.
• Preferably some knowledge about drive-motor communication protocols to support the development of power train and ABB Ability offerings.
• Strong understanding of motors & drive as a system
• Relentless ownership, dedication, and thoroughness. Going the extra-mile and showing devotion for the mission.