Customer Service Representative Full Time

What You Can Expect

The Customer Service Representative is responsible for delivering a high quality of service to all internal and external customers ensuring product orders are sent in an efficient and timely manner to achieve customer satisfaction while complying with the company’s policies & procedures. The position can be based either in our office in Riyadh (KSA) or in Dubai (UAE).

How You’ll Create Impact

• Receive, prepare and record all order information
• Process customer orders to ensure accurate information is provided to International Customer Service or entered in SAP
• Monitor open orders daily and make sure they are shipped
• Follow up and release all orders
• Arrange return requirements from customers with International Customer Service
• Ensure return credits are processed accurately and in a timely basis
• Coordinate and manage all relevant Master Data like Customer Ship-to Address, prices, etc. in SAP together with Demand Control and Sales Managers to ensure smooth processing of orders
• Maintain good customer relations by efficient handling of orders/queries either by telephone, mail, fax or e-mail
• Liaise with marketing, operations and demand control to interpret policy and progress product availability
• Identify customer needs and ensure the company is represented in a business-like manner at all times
• Prepare the required report to make sure correct visibility is given to management

What Makes You Stand Out

• Bachelor’s degree in Business Administration or Economics or an equivalent qualification
• A minimum of 3 years of experience in sales coordination, order management, logisitcs, supply chain or customer service in a similar sector (e.g. pharma, medical device, biotechnology or chemical industry)

Your Background

• Experience with Windows Office software (especially Excel) and SAP
• Fluency in English, Arabic and French, both spoken & written
• Strong analytical and coordination skills
• High level of communication capacity with all parties
• Organized, detail oriented and solution driven
• Ability to work under pressure