AOG Logistics Agent Full Time

Primary Responsibilities

• Support the IATA II Logistics team’s Case Management process and drive flawless execution to meet customer commitments in a consistent, repeatable manner
  
  
  
• Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded
• Communicate effectively and professionally with customers.
• Manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for a variety of Collins Aerospace customers worldwide
• Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems
• Follow-up with customers on all issues and cases while maintaining strong customer relationships
• Work closely with various departments within the organization to ensure required information and support is provided to resolve customer issues
• Ensuring all necessary flow-downs to supply chain, shipping, quality, and other stakeholders are communicated timely and accurately
• Achieve all key performance indicators and achieve best in class performance
• Participate in continuous improvement initiatives
• Responsible for small projects as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles
• Promote an inclusive, engaging, & rewarding work environment including:
• Attend off shift team & organization wide meetings (e.g., staff meeting, 1:1 with manager, performance connect discussions around skills development and growth discussions, cross-IATA “Coffee Chats”)
• Work respectfully across multiple cultures and countries

Key considerations

• This role has non-traditional working days, from Thursday – Monday
• This role has non-traditional weekend days, from Tuesday – Wednesday
• Work timings are 7AM to 4PM (including 1 hour of breaks)
• Role Type is considered as Hybrid (Onsite 3 days/week)
• Work location: 30th floor Media One Hotel Tower, Al Falak Street, Dubai Media City, UAE

Qualifications and Experience you must have

• Fluency in Arabic and English
• SAP experience
• Experience in resolving customer complaints and problems
• Experience in aerospace
• MS Outlook, Excel, PowerPoint, Word
• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience
• UAE citizenship required

Qualifications and experience we prefer

• Aerospace or manufacturing industry experience
• Salesforce experience is a plus
• Reporting, database manipulation and/or VBA is a plus
• Experience in resolving customer complaints and problems
• Ability to host a virtual meeting with leadership teams across the regions
• Strong numerical, written, and verbal communication and reasoning skills
• Experience analyzing and troubleshooting challenging and uncommon scenarios
• Ability to manage time-sensitive and high-pressure situations without supervision