Graduate IT Specialist Full Time

Key responsibilities and duties are listed, but not limited to,

• Catalog Management: Maintain an organised and user-friendly service catalog, ensuring clear definitions and accessibility for users.






• Request Fulfillment: Coordinate efficient handling of user requests, ensuring timely delivery and high-quality service levels.
• Problem Management: Identify and address root causes of recurring incidents, improving overall service reliability.
• Change Management: Manage IT environment changes, assessing risks and minimising disruptions during implementation.
• Knowledge Management: Contribute to building and maintaining a knowledge base for streamlined support processes
• Continuous Improvement: Actively identify areas for enhancement, refining processes and optimising workflows.
• IT Communications: Convey important information to stakeholders regarding service updates, incidents, and changes.
• Process Mgmt.: Provide support for process reviews and ensuring effective dashboard governance
• Gain exposure to the Service Desk Institute (SDI) and support its integration into daily IT Operations.

Candidate Specifications

• Minimum Bachelors in all Completed related disciplines: Data analytics, Information Technology, Automation & Computational Design, Business Information Systems.
• Proactively take ownership of their own career – take initiative and responsibility of work-related matters.
• Demonstrate flexibility by adopting to different work styles and behaviors.