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Front Office
Guest Relations Officer Full Time
What are we looking for?
- A high level of Standards.
- Efficiency and punctuality.
- Attention to detail.
- A warm and friendly character.
- Ability to work in a fast paced environment.
- An individual who leads and inspires others.
- Previous experience in luxury hospitality/customer service.
- Lives and breathes the Shangri-La Values.
What will you do?
- Interact with clients and understand their needs.
- Keep Check-In/Check-Out process smooth and enjoyable for the guest.
- Ensure cash handling and credit policies/procedures are followed.
- Maintain a high standard of professionalism amongst Front Office colleagues.
- Make sure that the department remains clean, tidy and presentable at all times.
- Review guest requests and where possible make sure they are acknowledged and carried out.
- Anticipate and exceed guests wants and needs.
- Coordinate daily with housekeeping and engineering to ensure maintenance/cleanliness is a priority.
- Assist other departments where necessary.
