Front Office Assistant Full Time

Job Overview:

As a Front Office Assistant at Grosvenor House, you will play a pivotal role in enhancing our guests’ experiences. This role goes beyond traditional check-in and check-out duties. Our Guest Experience Experts are empowered to provide a seamless and memorable stay for guests, managing tasks with efficiency and care. Whether handling operational needs, responding to guest requests, preparing reports, or sharing local highlights, you’ll contribute to a warm and personalized guest experience.

Key Responsibilities:

• Welcome guests warmly, assisting with check-in, check-out, and other front desk services.
• Address guest needs promptly and provide a high level of service throughout their stay.
• Process various operational requirements, complete reports, and manage guest requests professionally.
• Offer information on hotel facilities, nearby attractions, and services, ensuring guests feel informed and cared for.
• Adhere to safety and confidentiality policies, protecting both guest information and company assets.
• Maintain a professional appearance and adhere to company standards for uniform and personal presentation.
• Stay active and mobile during shifts (standing, sitting, walking for extended periods) and handle light physical tasks (move, lift, carry up to 10 pounds without assistance).

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Experience: No prior experience required, though a background in customer service is an advantage.
• Skills: Strong communication, multitasking, and interpersonal skills; an ability to maintain composure in a dynamic environment.