Guest Services Officer – Front Office Full Time

Position Summary:
Hyatt Regency Dubai is seeking a professional and friendly Guest Services Officer – Front Office to join our Rooms Division team. In this role, you will be responsible for delivering an exceptional and consistent level of service to all guests, contributing to a smooth and efficient reception operation. This position requires a courteous, knowledgeable, and organized individual with excellent customer service skills.

Key Responsibilities:

1. Provide courteous, professional, efficient, and flexible service in alignment with Hyatt Regency Dubai standards of performance.
2. Acquire thorough knowledge of all duties and tasks in the assigned place of work to maintain smooth operations.
3. Complete guest check-in and check-out procedures, including entries in the Police database for both individual and group guests.
4. Adhere to Hyatt’s telephone procedure for handling calls to ensure clear and courteous communication.
5. Stay updated on hotel activities, promotions, and Food and Beverage offerings to assist guests with inquiries.
6. Relay pending tasks or guest requests to the next shift for proper follow-up and completion.
7. Perform tasks across other departments as needed, following the Master Task List for smooth inter-departmental coordination.
8. Operate all relevant computer systems effectively, including Opera, Passport Scanning, and the Police E-online system.
9. Maintain comprehensive knowledge of all hotel services, amenities, and facilities to assist guests efficiently.
10. Execute opening and closing procedures for the front office as assigned.

Qualifications:

• Previous experience in a similar front office or customer service role is preferred.
• Familiarity with hotel systems such as Opera and Passport Scanning systems is beneficial.
• Strong communication and interpersonal skills, with the ability to deliver outstanding guest service.
• Detail-oriented and capable of handling multiple tasks in a fast-paced environment.