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HSE
Lifeguard Full Time
Job Description
ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. To ensure that the swimming pool safety standards are constantly maintained at the highest level.
WHAT YOU WILL NEED TO SUCCEED
- Genuine service personality, with high EQ.
- Lifeguard Certification and Minimum 2 years of similar experience in a 5-star hospitality industry.
- Minimum 1 year of supervisory experience for those required to manage teams.
- A strong command of spoken English is required; additional language is an asset.
- Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
- Ensure all operational tasks are conducted in line with the service standards and procedures.
- Ensure a safe and guest experience.
- Go the extra (s)mile where possible.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
