Job Summary:
The Guest Service Agent is responsible for organizing and processing guest check-ins and check-outs, managing room reservations and requests, and ensuring a smooth guest experience. Duties include handling payments, providing information about the property and local area, and addressing guest needs promptly. The agent will follow company policies, maintain a professional appearance, and ensure safety and confidentiality. The role also involves collaboration with other team members to maintain high-quality guest services.
Key Responsibilities:
Qualifications:
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