Marketing Supervisor with Social Media Expertise Full Time

Position Summary:

The Marketing Supervisor will manage and enhance the hotel’s brand presence across various social media channels. This role involves overseeing social media activities, planning and managing marketing content, and ensuring up-to-date online information. The position also includes supporting the Sales & Marketing team and maintaining guest satisfaction.

Key Responsibilities:

• Social Media Management:
  • Manage day-to-day activities for social media channels including Facebook, Instagram, Twitter, TripAdvisor, Snapchat, etc.
  • Oversee Instagram accounts for the hotel, F&B outlets, Spa, and Sharjah Beach Club.
  • Plan and manage photo and video shoots.
  • Respond to guest inquiries and comments via social channels proactively.
• Marketing and Digital Presence:
  • Monitor and update hotel websites to ensure room categories, galleries, and hotel information are current.
  • Check Digital Field Marketing reports weekly and share findings with management.
  • Plan and manage the monthly marketing calendar.
• Sales Support:
  • Use sales techniques to maximize revenue while maintaining guest loyalty.
  • Communicate with potential owners to set up preview package sales/tours.
  • Explain details related to attending sales presentations and verify eligibility before scheduling tours.
  • Determine and give complimentaries to guests as rewards for their patronage.
• General Office Duties:
  • Perform administrative tasks to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
  • Receive, record, and relay messages accurately and legibly.
• Team and Guest Interaction:
  • Assist in training, evaluating, counseling, and motivating employees.
  • Serve as a role model and contact for the Guarantee of Fair Treatment/Open Door Policy.
  • Follow company policies and procedures; maintain professional appearance; ensure confidentiality of proprietary information.
  • Welcome and acknowledge guests; address service needs; express genuine appreciation.

Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Skills:
  • Strategic thinking and knowledge of social media platforms.
  • Creativity and strong content creation abilities.
  • Proficiency in digital marketing and project management.
  • Attention to detail and strong communication skills.
  • Customer-focused with the ability to multitask.
• Preferred: UAE experience and hotel experience are preferred.