The role holder will ensure that all general complex customer queries are swiftly and accurately resolved by the team. This will include managing the team who receives the queries through different channels and resolve them within the agreed service levels. Within a contact centre setup, the customer Service Manager will ensure that team members are organised, trained, coached and developed to deliver excellent levels of customer service. A key emphasis of the role will be to recruit and develop the best people, ensuring high work performance practices to driving a culture of high performance.
What you will do
What you will bring
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