We are currently seeking an IT Service Management (ITSM) Graduate Specialist to contribute to the support of ITSM principles aligned with ITIL 4 and the Service Desk Institute (SDI) Framework. This development program provides valuable insights into Mott MacDonald’s IT Process Management, which is essential for enhancing our organizational efficiency.
The ITSM team collaboratively provides expert guidance, best practices, and governance for ITSM processes across the Global IT Organization. As part of this program, you will gain hands-on experience with ServiceNow, our primary ITSM tool. By comprehending its capabilities and functionalities, you will actively contribute to process optimization, service delivery enhancement, and overall efficiency improvement. As an ITSM Graduate, you will work under the guidance of the IT Service Delivery Manager, participating in assignments that apply fundamental IT Service Management principles.
Key responsibilities and duties are listed, but not limited to,
Candidate Specifications
Khalifa University is a leading academic institution dedicated to providing world-class education, research, and innovation. The Department of Computer Science...
Apply For This JobWINTER Refrigeration is currently looking for an IT Support Engineer to join our team in Dubai, UAE. Responsibilities: Respond to queries on...
Apply For This JobThe IT Solutions Architect is responsible for designing and implementing technology solutions that align with the strategic objectives of the...
Apply For This JobJob Description The Digital Support Manager role will oversee and manage the delivery of IT services within the organization. The...
Apply For This JobKey Responsibilities: Leadership & Team Management: Lead, mentor, and manage the IT Support Team, ensuring that all members are equipped...
Apply For This JobKey Responsibilities Develop and maintain analytical solutions using C#, SQL Collaborate with stakeholders to gather business requirements for dashboards and...
Apply For This Job