Overview of the role:
To be the focal point of contact, providing diagnostic support for Electric Vehicle brand on technical and electrical issues, also by ensuring the availability of necessary special tools, technical literature, and service bulletins at locations.
To report all issues to brand principal requiring technical assistance and new vehicle concerns by way of raising technical reports and advise locations on the resolution. Prepare Quality Cases reports and submit it with required data to the Technical Support manager and to the OEM .
What you will do:
Required skills to be successful:
About The Team:
The role will report to Technical Support Manager and aims to ensure that the customer experience is a positive one.
What Equips You For The Role:
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