Job Description
Organization Unit Purpose
The client services team in corporate banking, supports the corporate relationship team in meeting the expectations of the client and supporting the team for all client matters with respect to Service and operational related requirements. This ensures that Relationship team is focused on revenue generation opportunities and service matters of the clients are managed by the Client Services team.
The team is the point of contact for all Corporate Customers and provide end to end service for all operational related matters. The team also manages the Client queries received directly or referred through coverage to be addressed/resolved.
The team is responsible to ensure the following:
Job Purpose
The customer service Assistant Manager supports the Relationship Managers – coverage team to ensure that all customer related processes, queries, issues & challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers.
This is a high volume high intensity team and experienced- qualified Assistant manager is key to manage and deal with client queries, escalations and stakeholders within the bank.
The assistant manager also ensures that:
Job Content
Addressing all incoming client queries & issues
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