JOB PURPOSE
ENBD Complaint Management Unit (CMU) enhances customer experience by managing complaints from various channels, including centralized complaints, customer care, and branch services. It ensures effective service recovery and addresses root causes to improve customer satisfaction. Additionally, it defines and delivers service excellence strategic goals to enhance overall customer experience at Emirates NBD.
As a Complaint Management Administrator, you will manage complaints and inquiries from channels overseen by the Complaint Management Unit, initiate service recovery, and coordinate with departments for faster resolution of escalated service requests while providing feedback.
RESPONSIBILITIES
REQUIREMENTS
WHAT WE OFFER YOU:
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